Frequently Asked Questions

For the 25 selected products, the MOQ is 200kg. Final MOQ depends on the product, packaging and project requirements and is confirmed in the quotation.

Read: why MOQ is more than just a number

Yes. HEYUAN PET supports both small pilot orders and larger-volume B2B pet treat orders for importers, distributors and private-label brands. Our 200 kg MOQ is designed to help buyers test products and market demand with lower initial commitment; it is a minimum order quantity, not a maximum production limit. For repeat and larger-volume orders, we manage production planning, packaging, quality documentation, lead times and FOB Qingdao shipments based on the buyer's purchasing requirements. OEM and Private Label programs are also available.

Custom product directions can be reviewed with the production base. Formula feasibility, permitted claims, MOQ, documentation and sampling time are confirmed after we receive your market and product requirements.

We offer custom label design, stand-up pouches, flat bags, tin-tie bags, and retail-ready packaging. Custom carton packaging for export can also be designed. All packaging can feature your brand identity.

For selected products, initial sample arrangement is typically about 10 days after requirements are confirmed. Custom products and packaging may require additional time. The quotation confirms the project-specific production and delivery schedule.

Yes. Fish skin treats can be developed for OEM / Private Label programs, with product format, specification and packaging confirmed according to the buyer's market requirements.

Target market, preferred format, approximate size, packaging direction and expected order volume are useful starting points.

Read: fish skin private label sampling guide

No. Some products use only fish skin, while others combine fish skin with additional chew materials or proteins. Buyers should check the actual formulation of each SKU.

Because size, weight, composition, packaging and processing requirements can materially affect a B2B quotation.

The normal next step is to confirm commercial specifications, packaging requirements and order quantity before quotation and trial-order discussion.

The production facilities at the Weifang production base maintain the following certifications:

• ISO 22000:2018 — Food Safety Management System
• BRCGS — British Retail Consortium Global Standard
• IFS Food — International Featured Standard
• GMP — Good Manufacturing Practice

See full certificate details

Quality and documentation support is provided according to the product, destination market, and confirmed order. Available documents — such as certificates of analysis (CoA), certificate of origin, health certificates and other export documentation — are confirmed based on the specific product, destination market and order requirements.

Our 5-stage quality control system covers: (1) Raw material inspection with supplier qualification audits, (2) In-process monitoring with real-time temperature and humidity control, (3) Laboratory testing for pathogens and nutrition, (4) Packaging and seal integrity verification, (5) Final batch release with documentation. Every product carries a batch number, supporting batch-level traceability.

Our standard quotation is based on FOB Qingdao, China. Sea freight is the most economical option; air freight is available for urgent orders.

Payment terms are confirmed based on the specific order/project.

Sample preparation is typically about 10 days for selected products after requirements are confirmed. Sample and shipping costs are confirmed per project; for custom formulations or special specifications, sample arrangement is confirmed according to the project.

HEYUAN PET supports international buyers in multiple markets. Product eligibility, labels, certificates, testing and import requirements are confirmed for the destination and project before order acceptance.

Distribution cooperation, including territory arrangements, can be discussed based on market development plans and agreed business targets. Contact us to discuss your target market and partnership terms.

We provide: product samples and catalogs, custom marketing materials, OEM/private label support, export documentation, quality and certification support, product training, and prompt, professional communication.

See distributor partnership details

Our team responds promptly to B2B inquiries. For urgent matters, WhatsApp is the fastest channel. Our working hours are Monday-Friday 9:00 AM - 6:00 PM and Saturday 9:00 AM - 12:00 PM (GMT+8). WhatsApp messages are welcome outside business hours.